Cancellation & Refund Policy

Last updated on 11-12-2024 16:48:40

JENNA BEAUTY ENTERPRISE PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• JENNA BEAUTY ENTERPRISE PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Only same day days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the JENNA BEAUTY ENTERPRISE PRIVATE LIMITED, it’ll take 1-2 Days days for the refund to be processed to the end customer.

CEO & Founder

Jenna (제나)

"Hi, I’m Jenna! Jenna's Korean Beauty is my dream come to life. My love for Korean skincare and culture inspired me to create a brand that celebrates glowing, healthy skin while blending the beauty traditions of Korea and India. It’s been an incredible journey, and I’m so grateful to share it with you!"

GENERAL MANAGER

Dev (데브)

"Hello, I’m Dev, the General Manager at Jenna's Korean Beauty. My role is to ensure everything runs smoothly behind the scenes—from operations to logistics—so that we deliver the best experience to you. It’s amazing to work with such a dedicated team and passionate community!"

MARKETING MANAGER

Khushboo (쿠쉬부)

"Hi there, I’m Khushboo, the Marketing Manager. Crafting creative campaigns and connecting with our audience is what I love most. Seeing our community embrace Korean beauty traditions with excitement is what motivates me every day!"

SOCIAL MEDIA MANAGER

Tanishka (타니시카)

"Hey, I’m Tanishka! I manage our social media platforms, making sure our content reflects the heart of Jenna’s Korean Beauty. Whether it’s creating fun reels or engaging with our followers, I’m here to make your experience vibrant and meaningful!"

GRAPHIC DESIGNER & CONTENT CREATOR

Aarushi (아루시)

"Hi, I’m Aarushi! I bring ideas to life through creative designs and content for Jenna’s Korean Beauty. As a versatile professional, my role includes visual design, strategic social media planning and content creation, event setup, and managing volunteers and communities to drive engagement and growth. Your support keeps me motivated!

Events FAQs

1. How can I attend Jenna’s events?
Visit our Events page for the latest event schedule and registration details. Spaces often fill up quickly, so we recommend reserving your spot as early as possible!

2. Are Jenna’s events only in-person, or does she offer virtual options?
Jenna’s events are a mix of in-person and virtual experiences. We offer online workshops and Q&A sessions so you can join from anywhere in the world. Event details will specify if they are virtual or in-person.

3. What types of events does Jenna host?
Jenna’s events range from beauty workshops, skincare masterclasses, competitions, K-culture events and gatherings. Each event is designed to provide practical tips and inspiration related to Jenna’s passions.

4. Do I need prior knowledge or experience to attend a skincare or beauty event?
Not at all! Jenna’s events are open to everyone, from beginners to beauty enthusiasts. She explains everything in an accessible way so that all participants feel included and can benefit from her insights.

5. How can I be notified of upcoming events?
Subscribe to our newsletter or follow Jenna on social media for event announcements. We regularly update our subscribers on new events, ticket releases, and exclusive early bird offers.

6. Is there a fee for attending Jenna’s events?
Some events are free, while others may have a registration fee, especially for workshops or special sessions. All event fees are clearly listed on the Events page with payment options if applicable.

7. Can I request a specific topic for an event?
Absolutely! We love hearing from Jenna’s community. If there’s a topic you’d like Jenna to cover, feel free to reach out through our Contact page, and we’ll consider it for future events.

B2B Enquiry