Shipping and Delivery Policy
At Jenna's Korean Beauty, we strive to ensure your products are delivered on time, in excellent condition, and with utmost care. Below is a detailed overview of our shipping and delivery process.
Delivery Speeds and Options
We offer multiple delivery options to meet your needs:
- Standard Delivery: Typically delivered within 3-7 business days.
- Expedited Delivery: Delivered within 1-3 business days for select locations.
- Priority Shipping: Next-business-day delivery in major cities.
Delivery times may vary depending on the product’s availability, location, and unforeseen factors.
Shipping Charges
- Standard Delivery: Free for orders above ₹1000.
- Expedited Delivery: Charges calculated at checkout.
- Priority Shipping: Charges calculated at checkout.
Shipping costs will appear during checkout before you confirm your order.
Delivery Preferences
- You can choose your preferred delivery address during checkout.
- We offer delivery to residential addresses, offices, and pickup points (where available).
Missed Deliveries
If you’re unavailable at the time of delivery:
- Our courier partner will attempt delivery up to two more times.
- You can also reschedule delivery or arrange pickup from the nearest hub.
Late Deliveries
While we strive to meet delivery timelines, delays can occur due to unforeseen circumstances. If your order hasn’t arrived by the estimated date, please contact us, and we’ll assist you promptly.
Damaged, Lost, or Missing Items
If your order is damaged during transit or a package is missing:
- Contact our customer service team within 48 hours of delivery.
- Provide a detailed description and images of the issue.
We will investigate and ensure a resolution, which may include a replacement, refund, or store credit.
Changes to Your Order
- Before Shipping: You can modify your delivery address or cancel your order within 12 hours of placing it.
- After Shipping: Unfortunately, we cannot make changes once the order is shipped.
Return to Sender
If an order cannot be delivered and is returned to us, we will notify you. Re-dispatching charges may apply.
Contact Us
For any queries related to shipping and delivery, please reach out:
- Email: jennainindia@gmail.com
- Phone: 9266341343
- Customer Support Hours: 10:00 am to 6:00pm Mon to Fri
I really love winters, but whenever they're around the corners i always get tensed about one thing! Which is my dry, patchy and non Hydrating skin! But all thanks to jenna's iyeaoppo serum, since the day I started using it I've seen the changes in my skin! Ofcrse one can't get the changes in few weeks, so remain consistent and see the change !
We totally get the winter skin struggle Kirti! ❄️ But we’re so happy to hear that Jenna’s Iyeppeo Serum has been a game-changer for you! Consistency is key, and we love that you’re seeing the difference. Keep glowing and enjoying healthy, hydrated skin all winter long! ✨
On the 7th of September 2024, I attended the birthday party for RM organized by Jenna's Korean Beauty. It was an unforgettable experience. My friends and I went there as unannounced guests but were welcomed so nicely by Jenna's staff, who registered us quickly right there.
The place was well decorated with dim lights, which made it cozy. We were impressed by the politeness shown by the team members and Jenna; even the other guests were very friendly and thus, making friends was very easy.
But the highlight of the event, Jenna, was just so humble and took her time to speak with each one of us. We also got some valuable skin care tips from a Korean cosmetics expert who answered our questions and addressed our concerns regarding skin, very patiently.
The event was really fun and full of exciting activities, including a talent show where the anchor invited any audience member to come up and show off their talent. I even got to sing a song, and the feedback from the audience was great!
On top of that, we had welcome drinks, a scrumptious RM cake-cutting ceremony, snacks, and a free skincare gift hamper filled with high-quality products.
Big thanks to Jenna and her team for pulling off such a fun and memorable event! We had a blast, and I highly recommend anyone thinking of any upcoming events by Jenna's Korean Beauty to go!.
Wow! Kanishka, Your heartfelt review truly means the world to us! We’re so happy you had an unforgettable time celebrating RM’s birthday with us. From making new friends to showcasing your talent and getting expert skincare advice, it sounds like a perfect day! ✨
Jenna and the team loved meeting you, and we’re beyond grateful for your kind words. Thank you for being part of such a special event, and we can’t wait to welcome you again for more fun-filled moments!
I bought the Etude Water and Glass Rouge Tint from Jenna beauty store and it is my best purchase.. So budget friendly and they gave me extra discount and the Tint color and stay is amazing.. and the staff is very helpful they help me to choose the right product. Even the sheet mask is too good it gives me the Korean glass skin effect.. and visit their store on k festival so I enjoyed alot.. I will visit them soon.. You can also give a try 😉 your skin needs✨️ Jenna beauty products 😍 Thank you
This just made our day Taniya! ✨ We’re so happy you loved the Etude Tint and sheet mask—nothing beats that gorgeous glass skin glow! Our team is always here to help you find the perfect products, and we’re so glad you had a great time at K-Festival too! Can’t wait to see you again soon!
I recently purchased the Jenna's Korean Beauty Glow Serum, and I am absolutely thrilled with the results! From the sleek, minimalist packaging to the lightweight formula, everything about this product feels premium.
The serum absorbs quickly into my skin without leaving any greasy residue, and after just two weeks of use, I can see a visible difference in my complexion. My skin feels smoother, more hydrated, and there's a natural glow.
Thank you so much for your amazing review Mishthi ! We're so glad to hear that you're loving the Jenna's Korean Beauty Glow Serum. ✨ It’s great to know that the sleek packaging and lightweight formula are working wonders for your skin, leaving it smoother, hydrated, and glowing! We're thrilled that you're seeing visible results after just two weeks—keep glowing and enjoying the benefits! 😊
This tint has my heart forever. I just can't step out without applying this…..It stays whole day without reapply. Trust me you will fall in love after trying this one…. It smells amazing.❤️ Water like texture…..gives natural pink colour to your cheeks and lips.....it has mild fragrance.....you have to be really fast when you apply this product and moisturize your skin really well...tint stays for long time🥰🥰😍🫶🏻if you are a tint girly like me then sure try this one😘
We’re so happy to hear that Nitasha, the tint has won your heart! 😇 It’s amazing that it stays on all day and gives you that perfect natural pink color. Your glowing review makes us so excited, and we appreciate you sharing your tips for getting the best results! Thank you for recommending it—your passion for this product is truly inspiring! Keep shining and enjoying the long-lasting glow! 😘✨
Events FAQs
1. How can I attend Jenna’s events?
Visit our Events page for the latest event schedule and registration details. Spaces often fill up quickly, so we recommend reserving your spot as early as possible!
2. Are Jenna’s events only in-person, or does she offer virtual options?
Jenna’s events are a mix of in-person and virtual experiences. We offer online workshops and Q&A sessions so you can join from anywhere in the world. Event details will specify if they are virtual or in-person.
3. What types of events does Jenna host?
Jenna’s events range from beauty workshops, skincare masterclasses, competitions, K-culture events and gatherings. Each event is designed to provide practical tips and inspiration related to Jenna’s passions.
4. Do I need prior knowledge or experience to attend a skincare or beauty event?
Not at all! Jenna’s events are open to everyone, from beginners to beauty enthusiasts. She explains everything in an accessible way so that all participants feel included and can benefit from her insights.
5. How can I be notified of upcoming events?
Subscribe to our newsletter or follow Jenna on social media for event announcements. We regularly update our subscribers on new events, ticket releases, and exclusive early bird offers.
6. Is there a fee for attending Jenna’s events?
Some events are free, while others may have a registration fee, especially for workshops or special sessions. All event fees are clearly listed on the Events page with payment options if applicable.
7. Can I request a specific topic for an event?
Absolutely! We love hearing from Jenna’s community. If there’s a topic you’d like Jenna to cover, feel free to reach out through our Contact page, and we’ll consider it for future events.