Shipping and Delivery Policy

At Jenna's Korean Beauty, we strive to ensure your products are delivered on time, in excellent condition, and with utmost care. Below is a detailed overview of our shipping and delivery process.

Delivery Speeds and Options

We offer multiple delivery options to meet your needs:

  1. Standard Delivery: Typically delivered within 3-7 business days.
  2. Expedited Delivery: Delivered within 1-3 business days for select locations.
  3. Priority Shipping: Next-business-day delivery in major cities.

Delivery times may vary depending on the product’s availability, location, and unforeseen factors.

Shipping Charges

  • Standard Delivery: Free for orders above ₹1000.
  • Expedited Delivery: Charges calculated at checkout.
  • Priority Shipping: Charges calculated at checkout.

Shipping costs will appear during checkout before you confirm your order.

Delivery Preferences

  • You can choose your preferred delivery address during checkout.
  • We offer delivery to residential addresses, offices, and pickup points (where available).

Missed Deliveries

If you’re unavailable at the time of delivery:

  1. Our courier partner will attempt delivery up to two more times.
  2. You can also reschedule delivery or arrange pickup from the nearest hub.

Late Deliveries

While we strive to meet delivery timelines, delays can occur due to unforeseen circumstances. If your order hasn’t arrived by the estimated date, please contact us, and we’ll assist you promptly.

Damaged, Lost, or Missing Items

If your order is damaged during transit or a package is missing:

  1. Contact our customer service team within 48 hours of delivery.
  2. Provide a detailed description and images of the issue.
    We will investigate and ensure a resolution, which may include a replacement, refund, or store credit.

Changes to Your Order

  • Before Shipping: You can modify your delivery address or cancel your order within 12 hours of placing it.
  • After Shipping: Unfortunately, we cannot make changes once the order is shipped.

Return to Sender

If an order cannot be delivered and is returned to us, we will notify you. Re-dispatching charges may apply.

Contact Us

For any queries related to shipping and delivery, please reach out:

  • Email: jennainindia@gmail.com
  • Phone:  9266341343
  • Customer Support Hours: 10:00 am to 6:00pm Mon to Fri

CEO & Founder

Jenna (제나)

"Hi, I’m Jenna! Jenna's Korean Beauty is my dream come to life. My love for Korean skincare and culture inspired me to create a brand that celebrates glowing, healthy skin while blending the beauty traditions of Korea and India. It’s been an incredible journey, and I’m so grateful to share it with you!"

GENERAL MANAGER

Dev (데브)

"Hello, I’m Dev, the General Manager at Jenna's Korean Beauty. My role is to ensure everything runs smoothly behind the scenes—from operations to logistics—so that we deliver the best experience to you. It’s amazing to work with such a dedicated team and passionate community!"

MARKETING MANAGER

Khushboo (쿠쉬부)

"Hi there, I’m Khushboo, the Marketing Manager. Crafting creative campaigns and connecting with our audience is what I love most. Seeing our community embrace Korean beauty traditions with excitement is what motivates me every day!"

SOCIAL MEDIA MANAGER

Tanishka (타니시카)

"Hey, I’m Tanishka! I manage our social media platforms, making sure our content reflects the heart of Jenna’s Korean Beauty. Whether it’s creating fun reels or engaging with our followers, I’m here to make your experience vibrant and meaningful!"

GRAPHIC DESIGNER & CONTENT CREATOR

Aarushi (아루시)

"Hi, I’m Aarushi! I bring ideas to life through creative designs and content for Jenna’s Korean Beauty. As a versatile professional, my role includes visual design, strategic social media planning and content creation, event setup, and managing volunteers and communities to drive engagement and growth. Your support keeps me motivated!

Events FAQs

1. How can I attend Jenna’s events?
Visit our Events page for the latest event schedule and registration details. Spaces often fill up quickly, so we recommend reserving your spot as early as possible!

2. Are Jenna’s events only in-person, or does she offer virtual options?
Jenna’s events are a mix of in-person and virtual experiences. We offer online workshops and Q&A sessions so you can join from anywhere in the world. Event details will specify if they are virtual or in-person.

3. What types of events does Jenna host?
Jenna’s events range from beauty workshops, skincare masterclasses, competitions, K-culture events and gatherings. Each event is designed to provide practical tips and inspiration related to Jenna’s passions.

4. Do I need prior knowledge or experience to attend a skincare or beauty event?
Not at all! Jenna’s events are open to everyone, from beginners to beauty enthusiasts. She explains everything in an accessible way so that all participants feel included and can benefit from her insights.

5. How can I be notified of upcoming events?
Subscribe to our newsletter or follow Jenna on social media for event announcements. We regularly update our subscribers on new events, ticket releases, and exclusive early bird offers.

6. Is there a fee for attending Jenna’s events?
Some events are free, while others may have a registration fee, especially for workshops or special sessions. All event fees are clearly listed on the Events page with payment options if applicable.

7. Can I request a specific topic for an event?
Absolutely! We love hearing from Jenna’s community. If there’s a topic you’d like Jenna to cover, feel free to reach out through our Contact page, and we’ll consider it for future events.

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